Hello from the outside: Exploring the great outdoors while staying close-to-home

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When we kicked off the new decade, people embraced resolutions to travel, exercise and more, just as they do every year. However, throughout the year, the pandemic has influenced where we go, who we see and how we entertain and care for ourselves. With travel and tourism down due to the pandemic, people are leaning...

How to effectively run a multi-location review management strategy

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Managing reviews can be a challenge for businesses with a single location, so when you have multiple locations or a franchise model, the effort is multiplied. Responding to reviews is an important task in maintaining your brand’s reputation. Fortunately, with a well-planned strategy, you can make tackling the challenges of managing reviews across multiple locations...

4 Steps to Turn New Buyers into Loyal Customers

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Today’s shopper behavior changes create an opportunity to quickly pivot and turn new recruits into tomorrow’s best customers. Chances are you and your family have made countless adjustments as a result of the pandemic. We all have. It’s true in our driving behavior, in how we communicate, how we eat, and how we shop. Consumers...

5 Tips on Innovation in Retail During the Pandemic

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Since the start of the Coronavirus, retail sales have been unpredictable. New information is constantly coming out regarding the virus which in turn has affected consumer behaviour from the initial panic buying, then an eCommerce plateau, to the slow growth back to normalcy. Along with the ups and downs of consumer shopping behaviour, retail has...

What now for experiential retail?

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A separate study by Epson found that 75% of surveyed respondents would choose in-store shopping if retail outlets provided a more immersive experience. In the space of just a few months, this ideal has been turned on its head. Due to the coronavirus pandemic, more and more consumers have turned to online shopping, with industry...

E-commerce as an Alternative for Brick-and-Mortar Retailers

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The impact of coronavirus can be seen throughout the different areas of our economy: airlines are struggling, restaurants are closing, and even the stock market has suffered. However, most economic losses in the United States are due to store closures. About 72% of retailers are already closing stores and reducing working hours. Thus, making brick-and-mortar...

Retail Tech Trends and Insights for 2020

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Advanced technologies have revolutionized the retail industry. According to a recent report, the total global retail software market is already worth an estimated $55 to $60 billion. This figure is expected to reach over $77 billion by 2021. Many retail companies have no full-time IT professionals. As a result, owners and staff often make “untrained”...